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k6699 collects and uses your information only to run the services you access — your wallet, session history, and payment activity through bKash, Rocket, and Upay. Access to these services depends on your local law and eligible regions, and this policy explains exactly what we collect, why we collect it, and what you can do about it.
This policy applies to every interaction you have with k6699 — when you open an account, make a deposit through bKash or Rocket, browse the game catalog, or contact support. We collect the information needed to operate your account: your registration details, device and session data, and transaction records tied to your wallet. We do not sell your personal information to third parties. Payment data processed through bKash, Rocket, and Upay is handled according to the terms of those payment services as well as our own retention rules. Where local law in Bangladesh governs how we may process your data, we follow those requirements. If you access our services from a region where eligibility is restricted, this policy still applies to any data we hold about you. We retain account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold at any time through the account support route. This policy may be updated; the version shown here is the one currently in effect.
Payment records from bKash deposits and withdrawals are stored against your account wallet and are accessible in your transaction history.
Rocket payment activity is logged to your account and retained according to our standard data retention schedule.
Upay transaction data is tied to your account wallet and visible in your signed-in account area under transaction records.
We record session identifiers and device type to keep your account consistent across mobile handset sessions and to detect unusual access.
Not every part of your experience falls under this policy in the same way. Understanding what is inside and outside its scope helps you know where to direct questions about your data.
Login credentials, session tokens, and device identifiers used to authenticate your account are fully within this policy. We control how they are stored and for how long.
Deposit and withdrawal records processed through bKash, Rocket, and Upay are covered here, though the payment providers also apply their own privacy terms to the transaction leg they handle.
Browsing the game catalog — slots, live tables, or the sportsbook — generates session data we hold. Game content itself is supplied by studios; their data practices are separate from ours.
Links or services outside k6699 — including payment provider apps and any external support tools — operate under their own policies. We are not responsible for data handled solely by those third parties.
You have real choices about the information we hold. The most direct route is your signed-in account area, where transaction records, registered contact details, and session history are visible. If something looks wrong — an incorrect email address, an outdated phone number linked to your bKash wallet — you can update it through the account settings fields shown there. For records you cannot edit directly, or if you want to understand what data we hold beyond what the account area shows, you can raise a request through our support route. We will respond with the relevant details. If you believe we are holding data we should not, or that a correction has not been applied, you can escalate the question to our policy contact. Availability of these rights may depend on your local law and the eligible region from which you access the service.
Open the account area while signed in to see your transaction history, registered details, and active session information.
Update your contact information and linked wallet details directly in account settings. Fields show the current stored value.
Contact support through the published route to ask what data we hold or to request a correction we cannot process through self-service.
If you close your account and want to request deletion of records beyond the retention period required by applicable rules, submit the request through the support contact route.
If you have a question about this policy or want to act on your data rights, use the contact routes published on the site. We do not invent operating hours or response commitments here — check the contact page for the current details.
Open a support request from your signed-in account area. This is the fastest route for questions tied to your wallet, transaction records, or registered details.
Send a written request to the email address published on our contact page. Include your registered account identifier so we can locate your records.
If live chat is available on the site at the time you visit, you can raise a policy question there. The agent will escalate data requests that require a formal response.
We apply access controls and standard encryption practices to the data we store. Your account credentials are not stored in plain text, and payment data flowing through bKash, Rocket, and Upay is handled over secure connections. We use cookies and similar session identifiers to keep you signed in across your mobile handset sessions and to understand how the catalog is being browsed — not to build advertising profiles. You can manage cookie preferences through your browser settings, though disabling session cookies will affect your ability to stay signed in.
We keep account records while your account is active and for a defined period after closure. The exact schedule depends on the type of record and applicable local requirements.
Session cookies keep your account active across handset visits. Analytics cookies help us understand catalog usage. Neither type is used to serve third-party advertising.
Access to your account data is restricted to authenticated sessions. If you notice activity you did not initiate, change your credentials immediately and contact support.
When this policy changes in a material way, we will note the update on this page. Continued use of the service after an update means you have seen the revised terms.
These are the questions we hear most often about how k6699 handles account and payment data.
We collect the details you enter during registration — your contact information, the device and browser session used to sign in, and the payment identifiers linked to your bKash, Rocket, or Upay wallet. We collect only what is needed to run your account.
Your signed-in account area shows transaction records, registered contact details, and session history. For a fuller picture of what we hold, submit a request through the support contact route and we will provide the relevant details.
We do not sell your data. Payment processors like bKash, Rocket, and Upay receive only the transaction data needed to complete a payment. We may share data where required by applicable law or to prevent fraud.
Open account settings while signed in and update the field directly. If the detail is linked to a payment wallet like bKash or Rocket and cannot be changed through self-service, contact support with your account identifier and the correction needed.
We retain records for a period after account closure as required by applicable rules. The length depends on the record type. You can request details about the retention schedule for your specific data through the support contact route.
This policy applies to any data we hold about you regardless of where you access the service. However, your eligibility to use the service depends on your local law and the eligible regions we support. Check the terms page for current eligibility details.